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SHIPING AND POLICY

🚚 Shipping & Exchange Policy

Shipping

• Orders are processed within 2–4 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has shipped.

• Shipping times may vary depending on your location and courier delays.

• Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses.

Exchange Policy

• No refunds are accepted under any circumstances.

• We only offer exchanges for defective or incorrect items.

• If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at
  📧 vortexfamily6@gmail.com

• To be eligible for an exchange:

  • The item must be unused and in original condition.

  • It must be returned with original packaging.

Shipping costs for returned/exchanged items are the responsibility of the customer unless the item was received damaged or incorrect.

Contact

For any questions or concerns regarding your order, please contact us at:
📧 Email: vortexfamily6@gmail.com
We aim to respond within 24–48 hours.