SHIPING AND POLICY
🚚 Shipping & Exchange Policy
Shipping
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Orders are processed within 2–4 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking information once your order has shipped.
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Shipping times may vary depending on your location and courier delays.
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Please ensure your shipping address is accurate before placing your order. We are not responsible for packages delivered to incorrect addresses.
Exchange Policy
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No refunds are accepted under any circumstances.
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We only offer exchanges for defective or incorrect items.
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If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery at
📧 vortexfamily6@gmail.com -
To be eligible for an exchange:
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The item must be unused and in original condition.
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It must be returned with original packaging.
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Shipping costs for returned/exchanged items are the responsibility of the customer unless the item was received damaged or incorrect.
Contact
For any questions or concerns regarding your order, please contact us at:
📧 Email: vortexfamily6@gmail.com
We aim to respond within 24–48 hours.